Returns & Exchanges
10-Day Return Policy
We accept returns on all items within 10 days of delivery. Items must be returned in their original condition and packaging.
How to Return
- Contact us at sales@320coins.com to initiate a return
- Receive a return authorization and shipping instructions
- Ship the item back in its original packaging
- Refund processed within 5-7 business days of receiving the item
Refund Method
Refunds are issued to the original payment method. Credit card refunds may take an additional 3-5 business days to appear on your statement.
Non-Returnable Items
Custom-made items and special orders are non-returnable unless defective or not as described.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately. We will arrange a replacement or full refund at no additional cost to you.
Frequently Asked Questions
What is your return window?
We accept returns on all items within 10 days of delivery. Items must be returned in their original condition and packaging.
How do I start a return?
Contact us at sales@320coins.com to initiate a return. You will receive a return authorization and shipping instructions, then ship the item back in its original packaging.
How are refunds issued?
Refunds are issued to the original payment method within 5-7 business days of receiving the item. Credit card refunds may take an additional 3-5 business days to appear on your statement.
Which items are non-returnable?
Custom-made items and special orders are non-returnable unless defective or not as described.
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, contact us immediately. We will arrange a replacement or full refund at no additional cost to you.